OUR GUARANTEE

Unique Unbeatable Outrageous 10 Point Guarantee!

 

  1. 100 % Customer Satisfaction or Get Your Money Back GUARANTEED!
  2. Environmental Sustainability GUARANTEED!
  3. All Tours Operate In All Weather – We’ve Got The Gear For You To Stay Dry GUARANTEED!
  4. You Can See Australian Native Animals In The Wild – Wildlife Viewing GUARANTEED!
  5. No Minimum Numbers – We Will Run A Bike/Buggy Tour Just for You GUARANTEED!
  6. Flexible Time & Date – Change Your Booking For Free GUARANTEED!
  7. Small Group with Personalised Service GUARANTEED!
  8. Quality Equipment – We Have The Best Gear For You GUARANTEE!
  9. Local Knowledge – If We Don’t Know, We Know Who Does GUARANTEED!
  10. Stay In Contact and Provide Excellent Customer Service GUARANTEED!

1. 100% Customer Satisfaction or Do The Tour Again / Get Your Money Back GUARANTEED!

That’s right, we are so confident that you will have a fantastic experience with us that we guarantee it!

We GUARANTEE that you will have an Adventure with us on Kangaroo Island instead of just a holiday.

You will have experiences to talk about for years to come and memories that will last you forever.

In the unlikely event that you are not completely satisfied with the tour, you may simply fill in one of our feedback forms describing why you are disappointed, (so we can improve your experience and our product) return it to us within thirty days, and we will issue a full refund for what you paid. We want you to have the absolute best experience possible!

2. Environmental Sustainability GUARANTEED!

Little Sahara Adventure Centre is committed to having a low impact on the environment, encouraging awareness/education and making a positive contribution to the community. We encourage our clients to reconnect with and appreciate the natural world, as this is crucial for its protection. We have Advanced Ecotourism Certification as well as Climate Action Leader Certification.

We participate in a Government Certified Carbon Offset Program and you can help to contribute to protecting the environment by offsetting the carbon emissions generated on your buggy tour from as little as 50 cents per person. We proudly sponsor and provide staff and equipment for Clean Up Australia Day and on your Sand & Surf Buggy Adventure you will have the opportunity to assist your guide in removing any marine debris that may have washed ashore on the remote and secluded beach that you will get to visit.

Our Guides are knowledgeable about the flora, fauna and history of Kangaroo Island and our tours follow designated tracks to ensure minimal environmental impact, in fact most of our tour tracks were already established fence lines. The products we consume and companies we support reflect our environmental values; where possible, we choose local suppliers and products that are made from recycled/biodegradable materials and can be recycled themselves. We contribute to the community by providing sponsorship to local sporting groups, charity fund raisers and local events.

This means that you can enjoy your adventure safe in the knowledge that we are protecting this unique natural area for future generations to appreciate and enjoy.

3. All Tours Operate In All Weather - We’ve Got The Gear For You To Stay Dry GUARANTEED!

Tours are operated in all weather conditions (unless the safety of guests and guides is at risk, eg when there is thunder and lightning directly overhead or there is catastrophic fire danger conditions.)

The weather can be completely different on one side of Kangaroo Island to the other and is constantly changing. There is a saying among the locals that “If you don’t like the weather, wait five minutes.”

Because we are located at Vivonne Bay, on the south coast of Kangaroo Island, the average rainfall is a lot lower than further inland. Even on rainy days we often only have scattered showers and since the quads can travel both faster than the clouds and in different directions, it is easy to stay out of the rain.

“There’s no such thing as bad weather, just bad choices of clothing”

Your tour equipment includes optional wet weather gear which utilises the latest technology in waterproof and breathable fabrics to make sure you stay dry and comfortable no matter what the conditions.

On days that are forecast to be very hot, the early morning and evening Quad Tours are the ones to choose.

Cool, southerly, sea breezes are common at Vivonne Bay during the summer, and occur nearly every evening which can make it the perfect place to spend the last part of the day.

Always feel free to call our office to take advantage of our local knowledge and get an on the spot weather report.

4. You Can See Australian Native Animals In Their Natural Environment - Wildlife Viewing GUARANTEED!

We guarantee that we can show you Australian Native animals in their natural environment during your tour.

Animals that are commonly seen on tour include Kangaroos, Tammar Wallabies, Koalas, Rosenberg Goannas, Short Beaked Echidnas and Wedge-Tailed Eagles.

With many Australian native animals being nocturnal (active at night), it can be difficult to see them during your stay. Different animals can be found at varied times of the day and the longer your tour, the better chance you have of seeing more animals.

At Little Sahara, your guide knows the places where you are most likely to see native animals during the day, take advantage of their local knowledge.

If observing the wildlife is your priority, please let us know during booking so that we can recommend the right tour for you.

5. No Minimum Numbers – We Will Run A Bike/Buggy Tour Just for You GUARANTEED!

You could have your very own bike or buggy tour, personalised just for you.

While you could join a small group for your chosen tour, particularly when it is busy, if no-one else is booked in for your tour, you are guaranteed it will still go ahead.

We just love getting out in nature and will be glad that you want to join us.

You will get to experience the absolute best possible tour as it will be totally tailored to your skills and interests.

If you want to guarantee that your tour is just you and the guide, you can opt for the Private Tour Upgrade and experience the ultimate tour designed totally around you.

6. Flexible Time & Date – Change Your Booking For Free GUARANTEED!

We understand that your plans might change upon arrival on Kangaroo Island, and that you may need to reschedule your tour to a different time or date.

That’s OK!

We are very flexible and can make quick changes easily for you.

Once your Kangaroo Island Outdoor Action booking is confirmed, you’ll get a voucher with complete reservation details, including Kangaroo Island Outdoor Action contact details.

You can call or email us directly with any last-minute questions or date-change requests. And we’ll look after you, subject to availability of course!

Don’t forget to mention you hold a confirmed booking voucher.

What if your preferred dates or times are not available?

As the holder of a confirmed booking, you get priority.

We’re open 364 days a year (we spend Christmas Day with our families), and operate multiple tours every day.

Call us as soon as you have confirmed your booking to choose a time that suits you.

In the unlikely event that we can’t fit you in, you will get a full refund.

But don’t miss out, call early, give us at least 48 hrs notice or more, and secure your preferred time and date.

7. Small Client to Guide Ratio GUARANTEED!

All of our tours maintain a small client to guide ratio. Safety is the first priority at Little Sahara and we are focussed on maintaining high industry standards.

The client to guide ratio depends on the experience level of the guide and the clients. It is usually less than 6:1 and never exceeds 8:1.

Extra guides, assistant guides or guides under instruction can also assist the lead guide on your tour.

All of our guides are qualified in first aid, and carry an extensive first aid kits and phones/radios for emergency communications.

Smaller groups on tour allow for a more personalized trip and lead to a better experience.

Small groups generally take less time signing in and putting on their safety gear meaning you spend less time waiting for others, spend more time on your tour, and have more time to spare at the end of the day, relishing your accomplishments.

Small groups also have more inherent flexibility to accommodate different levels of skill within your group.

If you have a larger group, we will provide more guides. This is subject to availability and pre-booking a large group is essential.

For the absolute premium tour experience, consider the Private Tour Upgrade for your group. The tour then comprises just you, your family or friends, and the guide. This guarantees the tour will be tailored to your abilities, interests and requirements and ensures that your group will have the best possible experience.

8. Quality Equipment – We Have The Best Gear For You GUARANTEED

Great adventures start with great gear. We believe there is no substitute for quality and reliability.

We guarantee that all of the equipment at Little Sahara is top quality and of the highest possible standards.

All of our sandboards are locally handcrafted by Sandgroper, right here in SA.

All of our buggies comply with the American National Standard ANSI / SVIA – 1 – 2001 for four wheel all-terrain vehicles (ATVs).

Your guide will take the time to ensure that all of your equipment fits comfortably and correctly.

All equipment at Kangaroo Island Outdoor Action is regularly cleaned, maintained and replaced as required as detailed in our Australian Travel Accreditation Program (ATAP).

The highest standards of equipment guarantee you the safest and best possible experience.

9. Local Knowledge – If We Don’t Know, We Know Who Does GUARANTEED!

The best experiences on your holidays are the result of getting the best information.

Brenton, the Director of Little Sahara Adventure Centre, grew up on Kangaroo Island and has over 40 years of local knowledge that he has shared with his team who will share with you.

You will benefit from our experience as we know the places and times you are most likely to see native animals on your tour and how to best observe them without scaring them off.

You can learn about the history of the area, hear local stories and get the most up to date traveller information.

From the best places to eat and stay, estimated travel times, suggested itineraries, not to be missed experiences, little known beaches and much more, the answer is yours from our experienced crew.

Ask a local, our enthusiasm is infectious, our information is invaluable.

10. Stay In Contact And Provide Excellent Customer Service GUARANTEED!

We guarantee to stay in touch with you and provide excellent customer service after you have contacted us.

We guarantee to provide you with the most up to date information regarding your travel to Kangaroo Island and ways that you can turn it into the trip of a lifetime.

In the unlikely event that we need to reschedule your tour (eg in case of extreme weather conditions), we will contact you as early as possible.

We guarantee to treat you as not just a valued client, but as a friend.

Contact Us

Open 9am to 5pm during October to April (closed Christmas Day). 10am to 3pm May to September. 

Hire equipment and tours can be booked on line. For enquiries please use the details below or use our online contact form.

08 8559 4224

info@littlesahara.com.au

3733 South Coast Rd, Vivonne Bay

 

 

Latest News

Reopening after the Kangaroo Island Fires

Today (Sunday 5th January) the South Coast Road to Vivonne Bay has been reopened. We are very lucky that Vivonne Bay was unaffected by the bushfires on Friday. Sadly, other Kangaroo Island businesses and homeowners have not been so lucky. The effect of these fires...

Accreditations

Little Sahara is an accredited business with the South Australian Tourism Commission.

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